Clear communication is at the heart of every successful spa, wellness center, and aesthetic practice — but one topic that professionals consistently struggle with is discussing fees, pricing, and financing options.
It’s a conversation that matters. When handled well, it builds trust, supports client decision-making, and helps more people access the services that can truly improve their wellbeing.
To help practitioners strengthen this skill, CareCredit has launched a new educational video series, beginning with a focused training on how to confidently discuss fees and financing in a way that supports both clients and your business.
Featuring Expert Insights from Amy Anderson
The first video in the series is led by Amy Anderson, founder and CEO of ACG Practice Partners. Anderson is a seasoned practice consultant with more than two decades of hands-on experience in surgical practice operations, coaching, and business strategy. She has guided aesthetic and surgical practices nationwide, helping teams elevate performance while improving patient and client communication.
In this training, Amy shares actionable strategies for discussing fees and financing right from the first call, offering practical language, mindset shifts, and communication frameworks that any team member can implement.
Her expertise brings clarity to a topic many professionals find challenging, making this an invaluable starting point for the series.
Why These Conversations Matter
Talking about money can feel uncomfortable, even for experienced practitioners. Many clients hesitate to ask about costs, and teams often feel unsure about how to introduce financing options without sounding overly sales-focused.
This new CareCredit video helps:
- Frame pricing conversations with clarity and empathy
- Use language that makes clients feel informed, supported, and respected
- Present payment options early to increase treatment acceptance
- Reduce awkwardness around fees for both clients and team members
- Empower clients who want services but need flexible payment solutions
Practical Training for Your Entire Team
Whether you’re a spa owner, a front desk leader, or a treatment provider, the way your team discusses pricing directly shapes the client experience.
Amy’s insights can be applied to:
- Initial phone calls
- Consultations and treatment planning
- Membership and package discussions
- Upsell conversations
- Retail recommendations
This video provides real, usable phrasing and scenarios that can help your team communicate with more confidence and ease.
Watch the First Video in the Series
CareCredit’s first installment is now available.
👉 Watch the video and explore the training here:
https://www.carecredit.com/providers/insights/how-to-discuss-fees-and-financing/
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